Privacy Policy
At Sonder Barbershop, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, booking appointments, or communicating with our team.
1. Information We Collect
When you use our website, book an appointment, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Appointment details and service preferences
- Information voluntarily provided through our website or communication channels
2. How We Use Your Information
We use the information collected to:
- Schedule, confirm, and manage appointments.
- Send appointment confirmations, reminders, and follow-up messages when appropriate consent has been provided.
- Respond to customer questions and requests.
- Improve our services and customer experience.
- Send promotional messages only when separately authorized.
3. SMS Communications and Consent
By voluntarily opting in to receive SMS messages from Sonder Barbershop, you agree to receive text messages corresponding to the messaging categories you selected.
These may include appointment confirmations, appointment reminders, post-appointment follow-ups, and customer service communications.
Promotional messages may be sent only when you have separately opted in to receive them.
Message frequency varies based on appointment activity and customer interactions. Message and data rates may apply.
You can opt out at any time by replying STOP or request assistance by replying HELP.
SMS consent is optional and is not required to purchase services or book appointments.
4. Mobile Information Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Information Security
We take reasonable precautions to protect personal information against unauthorized access, disclosure, alteration, or misuse.
We use service providers for appointment scheduling, communications, and business operations. Information is processed only as necessary to provide these services and subject to appropriate safeguards.
6. Your Privacy Choices
You may contact Sonder Barbershop to request access to, correction of, or deletion of your personal information, subject to applicable legal obligations.
You may withdraw your SMS consent at any time by replying STOP to a message.
7. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services or legal requirements. Any updates will be published on our website with a revised effective date.
8. Contact Us
For questions regarding this Privacy Policy, please contact:
Sonder Barbershop
1600 S Halsted St
Chicago, IL 60608
Phone: (312) 647-9768
Email: [email protected]